FAQs

Cancellation Returns

Can I return an item ?

We will accept returns up to 7 days after they have been received. Please email us to arrange returns. All returns are posted at sender’s cost. Polak UK will only accept returned goods which have no sign of wear and tear and which arrive at our offices in an as new unopened condition.

Once the package is received and accepted we will refund the value of the original sales transaction.

Delivery

What is the cost of delivery ?

SHIPPING (non ballast items)

UK Customers Postage & Packing depends on the value of the order (inclusive of VAT, and after any discounts have been subtracted). Minimum order value – £10.00. For orders between £10.00 and £25.00, postage & packing is £3.50 per order. For orders between £25.01 and £100.00, postage & packing is £4.75 per order. If the order is over £100.00 postage & packing is free.

Non-UK Customers Postage is charged at cost (minimum £3.50)

SHIPPING (ballast items)

All Customers Postage & Packing is entirely dependent upon weight. Ballast is posted using Royal Mail Medium Parcel Service within the UK (currently £5.99 up to 2Kg) and ParcelForce Worldwide for overseas orders (currently £11.99 up to 2Kg).

Purchasing

Is there a minimum order value ?

The minimum order value is £10.00 GBP (inclusive of VAT if applicable, but excluding Postage & Packing).